1 Cancellations — Orders may be cancelled only with prior written approval from the Seller. Once production, processing, or shipment has begun, cancellations may not be accepted or may incur a cancellation fee to cover costs incurred.
2 Returns — Returns are accepted only with written authorization from the Seller. Returned items must be unused, in original condition, and in original packaging. Unauthorized returns will not be accepted or credited.
3 Refunds — Approved refunds will be issued within a reasonable timeframe after inspection of returned goods. Shipping costs are non-refundable unless the return is due to a confirmed defect or error by the Seller. Refunds will be processed using the same payment method originally used.
4 Non-Refundable Items — Custom, special-order, or clearance items are non-refundable and non-returnable unless defective or damaged upon arrival.
5 Defective or Damaged Goods — Claims for damaged or defective goods must be made in writing within five (5) business days of receipt, with supporting photos or documentation. The Seller may offer a replacement, credit, or refund at its discretion.
